b'CODING Update ComplianceLEGAL NUTRITIONCouncilANJC Leadership LEGAL EASE NUTRITION REHAB Council THE POWER CHIROASSISTExecutive Directors Update LEGAL Q&A By Lori W. Allen OF SYSTEMSThroughout the past 25 years I have worked with hundredsWhat creates an environment of accountability?Legislative UpdateSpecifically identified objectives are set and communicatedof practices, and I have discovered some undeniable truths. The most recognizable truth is that each and every office is INSURANCE Update INSURANCE Update unique. You have unique demographics, unique individuals Job definitions are clearly defined and communicatedalities. But, in the light of this truth, I have also discoveredTECHNIQUE Councilproviding care and customer service, and unique person-Standards and systems are in place to measure goals and objectivesmany similarities. The Power of Systems is universal! I have Regular staff meetings are held, following an agendadeveloped my 6 Components Necessary for a Successful Successes are acknowledged, as well as failures Practice to address the areas of importance that universally affect every practice.Managerial Accountability in action:MedicareQ&AMedicare Update 1. Standardization of All Processes This is WHAT I want you to do.The standardization of all processes applies to both admin- OUR HEALTHThis is HOW I want it done.istrative and clinical aspects of the office. Once processes This is WHEN I need to have it completed.and protocols are standardized, implemented and managed, you have laid the groundwork for growth and success in4. Statistical Tracking and Analysisthe practice. These processes should follow a step-by-stepIt is not enough to simply record statistics. Stats need to protocol to ensure that the goal is accomplished.be tracked and analyzed, and both management and staff 2. Effective Communication must be aware of individual and team statistics so everyone We communicate with others for the better part of every day,understands how to maintain or improve to reach goals. but we rarely focus on the quality of our interactions, untilStats should be posted prominently in the office in a place there is a misunderstanding. where all staff members will be sure to see. For instance, a To master the art of communication, you must work diligentlybreak room or meeting room. and practice awareness in every interaction.At your weekly staff meeting, statistics should be shared and discussed. This is the time to develop the action plan to The Style of Effective Communication: improve down statistics and maintain up statistics.Proactive and not reactive 5. A Strong Team with a Positive Attitude Open communication, not closed questions In order to grow and support the team culture and mentality,Be assertive, not passive or aggressive the practice must:Practice active listening, not just hearingFoster effective communicationEffective Team and Staff Communication:Set clearly defined plans and goals Weekly staff meetingsDefine job descriptions and objectives Morning huddlesHold weekly staff meeting and daily huddles Departmental meetings Acknowledge successes as well as failures Managerial meetingsPromote positive reinforcementWith time, effective communication strategies will become Use rewards and motivationsecond nature as you see an increase in your overall successTeam Building allows us to:in patient interactions. Improve communication3. AccountabilityWork toward common goalsAccountability is the willingness to claim 100% ownership for Foster healthy competitionthe results produced as a consequence of your involvement, Strengthen relationsboth individually and collectively, with others in your workplace.This breaks down into personal accountability, team account-Break down barriers & reduce conflictsability, and managerial accountability. When all is in place, a Improve problem-solving skillsnetwork of accountability is created. [ CONTINUED ON NEXT PAGE ]www.njchiropractors.com I 23'