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Aetna NIA Pre-Auth Documents

As of January 1st pre-authorization is required for in-network doctors on fully funded Aetna plans.  This process is handled on Aetna’s behalf by a company called NIA.  There were a series of webinars presented by NIA on this new process throughout the month of December.  If you did not watch one of these webinars a recording is available on their website  You would need to be registered with NIA and logged in to view the webinar.  

NIA has provided a number of instructional and informational documents to assist providers in creating an account, requesting pre-authorization and understanding the process in general.  With NIA’s permission these documents are available below: 

 NIA PowerPoint Presentation – this is a PDF of the PowerPoint slides that made up the webinar presentation from Decembers.

 NIA Provider Access to  – instructions on setting up your office profile with NIA through

 NIA Quick Start Guide – instructions on submitting a pre-authorization request once you have created an account. 

 NIA Tip Sheet – a list of most of the questions that will be asked when submitting an authorization request either online or by phone. 

 NIA Checklist – pre-authorization check list. 

NIA FAQs – Frequently Asked Questions list. 

 NIA Utilization Review Matrix – a breakdown and explanation of the CPT code groupings used.  

 ANJC’s Consolidated NIA-Aetna Contact Information Sheet– contains phone and fax numbers, email and mailing addresses for NIA call center, technical support, provider relations, appeal and claims, etc.